Last Updated: December 15, 2025

We aim to provide high-quality, reliable cleaning services. If you are not satisfied,
we are committed to working with you toward a fair resolution.

Cancellations & Rescheduling

One-Time Services

Cancellations or reschedules made at least 24 hours before the scheduled service are eligible for:

• A full refund, or
• Free rescheduling

Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.

Same-Day Cancellations / No Access

If our team arrives and is unable to access the property, the service may be considered completed.
In such cases, refunds are not guaranteed.

Subscription / Recurring Services

• Recurring services may be canceled at any time with at least 24 hours’ notice before the next scheduled visit.
• Charges already processed for completed services are non-refundable.
• Future scheduled cleanings will not be billed once the subscription is canceled properly.

Satisfaction Guarantee

If you are dissatisfied with the quality of service:

• Please notify us within 24 hours of service completion.
• We may offer, at our discretion:
  • A complimentary re-clean of the affected area, or
  • A partial refund or service credit

Refunds are not provided for issues that were not reported within the specified time frame.

Non-Refundable Situations

Refunds may not be issued for:

• Normal wear and tear
• Pre-existing damage
• Areas not included in the booked service
• Issues caused by unsafe or unsanitary conditions
• Cancellations outside the allowed time window

Refund Processing

Approved refunds are processed back to the original payment method.
Refunds typically take 5–10 business days, depending on the payment provider.

Contact

For refund or cancellation requests, contact us at:

support@tidycleaningchamps.com